Professional Summary
Dedicated and versatile analyst with over 10 years of experience in data analytics, report writing, SQL, marketing operations, and customer service. Proven ability to analyze and solve complex problems while effectively coordinating with internal and external partners to achieve strategic objectives.
Experience
Data Analytics Professional Certificate
Coursera
November 2024 – January 2025
240 Hr. Course
Customer Experience Assistant
CarMax
February 2024 – October 2024
- Managed a high volume of inbound customer calls.
- Ensured compliance with company policies and maintained accurate records in CRM systems.
Customer Service Specialist
PNC Bank
September 2023 – February 2024
- Addressed customer inquiries through inbound calls, ensuring compliance with banking regulations.
- De-escalated and managed complex customer situations professionally.
Proposal Coordinator
Hazen and Sawyer
May 2022 – June 2023
- Analyzed RFPs and coordinated with engineering teams to develop compelling proposals.
- Prepared forms and documents; edited technical writing for clarity and readability.
Accounts Payable Specialist
Salisbury Industries
April 2021 – April 2022
- Reviewed incoming invoices and disputed unauthorized charges.
- Ensured accurate record-keeping and compliance with financial policies.
Marketing Operations Analyst
Carollo Engineers
November 2014 – January 2021
- Coordinated with business development teams to identify and resolve data and processing issues.
- Collaborated with internal departments (Marketing, IT, HR, Accounting) and external partners.
- Managed approximately 30 small to medium pursuits, producing proposals using Word and InDesign.
- Assisted in large-scale proposal production, creating InDesign sections and SketchUp assets.
Reporting Analyst
Convergent Outsourcing
January 2010 – August 2014
- Compiled and formatted reports for operations management and workforce planning.
- Utilized Microsoft Access, Excel, and scripting to build custom web applications for data processing.
- Optimized the use of clients’ reporting systems through diligent study of technical manuals.
Education
Certifications
Google Data Analytics Professional Certificate
High School Diploma
Clackamas High School, Clackamas, OR
Skills
Software: Excel, MS Report Builder/SSRS, Power BI/Power BI Report Server
Languages: Python, Perl, Bash, VBA, C#, T-SQL
Technical: Data analysis, implementation, report generation, CRM/ERP administration/reporting, Power Platform development
Soft Skills: Customer service, de-escalation, business process change management
References
Available upon request.